The speakers at this meeting at Wood Quay Venue, Dublin will examine how service organisations define Excellence in Customer Service and talk about how its deployed, measured and improved upon. There is no charge for members or invitees. Contactcompete@cforc.ie for details. The meeting run from 9.30am until 1.000pm.
For those of you new to Minitab, or looking for a refresher in particular tools, YouTube has a series of useful official Minitab tutorial videos. Just key in “Minitab” in the search box and select the tutorial you want.
Once again the ICBE facilitates a two week lean immersion at the University of Kentucky. Incorporating lectures, case study review and site visits, the The Lean Systems Certification programme goes beyond the “what’s” of the system, and answers the “why’s” and the “how’s”.
