The speakers at this meeting at Wood Quay Venue, Dublin will examine how service organisations define Excellence in Customer Service and talk about how its deployed, measured and improved upon. There is no charge for members or invitees. Contactcompete@cforc.ie for details. The meeting run from 9.30am until 1.000pm.
The team at Cordatus wishes all our clients, associates and suppliers a happy and prosperous 2012.
For those of you new to Minitab, or looking for a refresher in particular tools, YouTube has a series of useful official Minitab tutorial videos. Just key in “Minitab” in the search box and select the tutorial you want.
Once again the ICBE facilitates a two week lean immersion at the University of Kentucky. Incorporating lectures, case study review and site visits, the The Lean Systems Certification programme goes beyond the “what’s” of the system, and answers the “why’s” and the “how’s”.
If you’re preparing for a six sigma green belt exam you might like to try our little 20 question green belt trial run. It’s purely for your own benefit, we don’t see your attempt, and you get the answers at the end of the test. More serious students might like to buy the buy the ASQ’s Certified Six Sigma Green Belt Handbook, which comes with CD ROM containing and extensive range of sample exam questions.
This new report, authored by Wall Street economist and strategist Joseph P. Quinlan, and commissioned by the American Chamber of Commerce Ireland has revealed that US investment in Ireland is now worth $190 billion and has grown five fold over the past decade. Ireland’s share of total U.S. investment in Europe has risen from 5.2% to 8.7% over the same period and now accounts for one quarter of Irish GDP.
The BMW Regional Assembly and the Centre for Innovation and Structural Change at NUI Galway are delighted to host a Conference on Regional Innovation. This event will be of great interest to industry, state agencies and regional organisations, in particular those based in the Border, Midland and Western regions of Ireland.
This one day, highly interactive workshop, hosted by the Centre for Competitiveness, will make the core facilitation tools and techniques available to you as well as providing opportunities for you to gain skills in their application.
The National Competitiveness Council has published its annual benchmarking report, Ireland’s Competitive Scorecard 2011. The report provides a comprehensive assessment of Ireland’s competitiveness performance, comprising 127 Statistical indicators of Ireland’s ability to compete on world markets.
Team Leaders are required to perform important tasks on time throughout the day, such as inspections, housekeeping, and record keeping just to mention a few. If these tasks are not being completed consistently by your operators/team leaders, you need Standard Work. On this one-day course, facilitated by an ex Toyota employee, you will learn how to write standard work instructions that will greatly increase operational effectiveness.
